Terms

Last updated: 4 November 2026

About these terms

This page summarises the key terms of Nimble IT's services and the use of this website. Clients receive a full service agreement before starting, and that agreement takes priority if anything differs. Nimble IT Ltd is registered in England and Wales, company number 14442036, registered office 5 Nokes Road, Alconbury Weald, Huntingdon, PE28 4LQ.

Billing and leaving

• Plans are billed monthly in advance, with no minimum term.
• Team and Business plans are priced per person, with no monthly minimum. Adding or removing people changes the next monthly bill.
• You can leave at any time by giving 30 days' notice in writing.
• If you prefer to pay annually in advance, you get two months free. Annual payments are for a 12-month term.
• A one-off onboarding fee, equal to one month's plan fee, applies when you join unless it has been waived as part of an offer. It covers a standard audit and setup. Migrations from another email provider and large file reorganisations are quoted separately.
• Prices exclude VAT where applicable.

Changes to prices and services

• Prices, plans, packages and services shown on this website may change at any time without notice. Nothing on this website is a binding offer until confirmed in writing.
• If you are already a client, we will give you at least 30 days' written notice before increasing your price or reducing what your plan includes. If you don't want to continue, you can leave before the change takes effect.
• Annual payments are fixed for the 12 months paid for. Founding member pricing is fixed for the 24 months promised.
• We may add to or improve what's included at any time without notice.

Licences and hardware

• Microsoft and Google licences are billed at cost with no markup.
• Some licences are bought on an annual commitment from the supplier. If you choose these and leave part-way through, you remain responsible for the rest of that licence term. Monthly licences are available at a slightly higher cost.
• Hardware is quoted per order and becomes yours once paid for.

Your accounts and data

You own your Microsoft or Google account, your data and every password at all times. When you leave, we hand everything over to you, along with the documentation of how your systems are set up.

Support and response times

Support is provided Monday to Friday, 8am to 6pm, excluding bank holidays. Emergencies are covered 24 hours a day, every day. An emergency is a security incident such as a hacked account or ransomware, or a fault that stops your business working, such as everyone being unable to access email or files. Response times are the targets for your plan, as shown on our website, measured during support hours unless your plan states otherwise. Unlimited remote support is subject to fair and reasonable use for the size of your plan. Projects such as office moves, migrations and new installations are quoted separately.

Contractors and suppliers

• We may use trusted subcontractors to help deliver our services, for example for specialist work, on-site visits or holiday cover. They work under written confidentiality and data protection obligations, and we remain responsible for the services they provide.
• We use third-party vendors and software providers to deliver our services, such as for backup, remote support, device management, password management and security tools. Their products are provided subject to their own terms, and we choose them carefully.
• Where a contractor or supplier processes your personal data on our behalf, we have appropriate data processing terms in place with them.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

We are not liable for indirect or consequential loss, including loss of profits, revenue, business, goodwill or anticipated savings.

We are not responsible for loss caused by third-party products or services (such as Microsoft, Google, internet providers or hardware manufacturers), by following your instructions, or by changes made by anyone other than us.

Our total liability to you in any 12-month period, whether in contract, negligence or otherwise, is limited to the fees you paid us in that period.

Your service agreement may set out further terms. Where it does, it takes priority over this section.

Using this website

The content of this website is for general information only. We take care to keep it accurate, but we cannot guarantee it is complete or always up to date.

Law

These terms are governed by the law of England and Wales.